Every fabulous team member at Sarum is proud of our hands-on approach and service. We can put ourselves in your shoes and have the time to listen. Meaning we always provide the right treatment option for you.
Since COVID-19 exploded into our world, we can no longer work this way. However, I’ve discovered that Sarum can still help you by using technology previously unnecessary.
This is a new perspective, and I am amazed that there is such a wonderful way in which I can reach out and help guide Sarum’s clients. I can use video consultations to reassure, help, advise, and keep our patients on track with their treatments.
While I was nervous about using technology, what has truly surprised me the most is how some of our older patients have embraced this approach to receiving guidance on exercises and advice.
A new perspective and reminder of times gone by.
I also had no idea how these unprecedented times would remind me of the last time I had to find creative solutions for working.
In 1988, I set up my first practice in Botswana with three children—all under 5, and the youngest was just weeks old. This was a full-on and nervous time… but also an incredibly exciting time. It pushed me and my skills, and I loved it. It was great fun and the first time I’d had to think outside the box to treat my patients.
Unlike my practice now, my rooms weren’t fully equipped back then. I had to use door frames to help support treatments! During this time, I realised how much I missed working with a team, not just personally but because a multidisciplinary approach is key for the best patient outcome.
A new perspective where patient treatment STILL comes first.
I still believe the team is core and everything I love and have at Sarum. It’s a fabulous unit that provides a joined-up approach to treatment, working from five consulting rooms and a larger rehabilitation area (in fully equipped rooms!).
This time has also made me realise that no matter how I work, the key understanding remains that your needs are first. What you want to do, get back to or get better at guides the treatment. While the treatment delivery may have changed, it’s less about getting you back on the field and more about keeping you flexible, moving and out of pain. The ethos of Sarum Physio doesn’t change.
Over the past few weeks, I’ve been able to help:
- Prevent further weakness of an arthritic knee.
- Mobilise more than one stiff back.
- Those who have overdone the online video workouts.
- Release the stresses and strains caused by poor posture and position from working at home.
So, the telephone has been diverted to my home, and I’ve been going through a huge tech learning curve. A fly on the wall would have enjoyed the moments when I’m tearing my hair out or telling my family to answer that phone. But with a few consultations now under my belt, it’s all systems go.
I have loved helping patients in this new way, providing them with exercises to try and showing them how to get their partners to help. I share simple tips and exercises with others, putting their minds at rest and helping them stay active.
The feedback has been fantastic.
So if you have an old or new ache, pain or niggle. Ring 01722 415 055 or email me at jenny@sarumphysio.co.uk to arrange a consult
Finally, I would like to give a big shout out to Richard Gilbert, Kiri Wilson, Annabel Neishand and Alex Beck. Four members of our fantastic team who are also hospital-based and doing all they can for and in the NHS. You are our heroes.
